This document serves as the Privacy Policy for QueueMS, a project of QUEUEMS LLC, accessible at https://queuems.com and through the QueueMS mobile application ("QueueMS"). Our services are designed to facilitate queue management for small businesses and individuals using advanced cloud solutions, including Amazon Web Services. This policy governs the privacy practices of our website and App and underscores our commitment to protecting the privacy of our users, which includes visitors, customers, and all users interacting with our services.
At QueueMS, we recognize the importance of your privacy. This policy details how we collect, use, share, and protect the personal information of our users. It also explains the rights available to our users in relation to their personal data under various privacy laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA).
Our services collect both personal information, as explicitly provided by our users, and data automatically collected from your use of our services. The use of this data is integral to providing a responsive and personalized service experience. We encourage all users to review this policy thoroughly to understand our data practices before engaging with our services.
By using the QueueMS website or App, you agree to the collection and use of information in accordance with this policy. If we make changes to this document, we will provide notice through our platform and update the revision date at the top of this policy.
At QueueMS, we collect several types of information to provide and improve our services. This data collection is pivotal for the efficient operation of our website and App and enables us to offer tailored services to our users. Here is a detailed list of the types of information we collect:
2.1 Personal Data
When you use our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This includes but is not limited to:
Full Name: Used to identify and communicate with you.
Email Address: Used for sending notifications, responses to inquiries, and marketing materials, if consented to.
Phone Number: Used for direct communication when necessary.
Physical Address: Includes your address, state, province, ZIP/postal code, and city; used for billing and, if applicable, shipping purposes.
2.2 Payment Information
For processing payments, we utilize third-party services such as Stripe. Although you enter your payment details directly into the Stripe interface, which is embedded within our App or through a redirected webpage, QueueMS does not collect or store credit card numbers or any sensitive payment data on our servers. The management of your payment information is governed by Stripe's privacy policy and security measures.
2.3 Usage Data
This data is collected automatically either generated by the use of our Service or from the Service infrastructure itself (for example, the duration of a page visit):
Browser Type and Version: Helps us optimize our website for various browsers and devices.
IP Address: Collected in anonymized form and used for geolocation purposes to improve service delivery.
Page Visits and Usage Patterns: Helps us understand user behavior on our site to improve layout and navigation.
Device Data: Includes type, operating system, and unique device identifiers, aiding in the diagnosis of technical issues and providing tailored support.
2.4 Information Collected through Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies help us manage user sessions, authenticate users, and provide personalized experiences. Here's how we use this technology:
Session Cookies: These are essential for the operation of our website and App, enabling you to navigate and use their features.
Preference Cookies: Allow our services to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.
Analytics Cookies: Help us improve our website and App by collecting and reporting information on how you use them.
2.5 Third-Party and Affiliate Information
In addition to the information we collect directly from you, we may also receive data about you from other sources, including affiliates and third parties like analytics providers. This information supplements the data we already have about you to help us tailor our communications and provide personalized services.
2.6 Sensitive Information
We do not collect sensitive personal information about you, such as government identifiers (like Social Security numbers), racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or sexual orientation.
Consent to Collect Data
By using our services, you agree to the collection of this data as described in this section. We take great care to ensure that data collection is compliant with applicable laws and regulations and is done with your consent where required.
QueueMS uses cookies and similar tracking technologies to monitor and improve your interactions with our website and App. These technologies play a crucial role in our ability to offer efficient, secure, and personalized services. Below, we provide a detailed explanation of the types of cookies we use and how they benefit your user experience.
3.1 Types of Cookies Utilized
Session Cookies: These are essential for the proper functioning of our website and App. They enable you to navigate our interface and use its features effectively, such as accessing secure areas. Session cookies are temporary and are deleted from your device when you close your browser.
Preference Cookies: These cookies allow our services to remember your settings and preferences, such as your login details, language, and region, to enhance your next visit. Preference cookies are persistent and remain on your device until they expire or are deleted.
Analytics Cookies: We use these cookies to collect information about how you use our website and App, helping us to improve our services and your user experience. This data may include which pages you visit most often and whether you receive error messages from certain pages.
3.2 Managing Cookies
You have control over the use of cookies on your device. Most web browsers offer the option to block or accept cookies from specific websites. Here’s how you can manage your settings:
Browser Settings: You can set your browser to alert you when cookies are being sent or to refuse cookies altogether. However, if you disable cookies, you may not be able to access certain parts of our website or App fully.
Third-Party Tools: Various third-party tools are available that can help you manage your cookie preferences. These tools allow you to opt-out of receiving cookies from certain sites, including behavioral advertising cookies which are used to tailor advertising to your interests.
3.3 Purpose of Cookies
The use of cookies helps us achieve the following objectives:
Efficiency: Cookies streamline the browsing process, making it easier and faster for you to access our services.
Personalization: By remembering your settings, cookies help personalize your experience on our website and App, making it more relevant to your interests.
Analytics and Improvement: By understanding how you use our services, we can identify areas for improvement and optimize our content and navigation accordingly.
3.4 Privacy and Transparency
We are committed to using cookies in a manner that respects your privacy. We do not use cookies to collect or store personally identifiable information without your explicit consent. Furthermore, we ensure that our cookie practices comply with relevant legal standards and privacy regulations.
By continuing to use our services without changing your cookie settings, you hereby acknowledge and agree to QueueMS's use of cookies as outlined in this policy. If you have any questions about our use of cookies or how we protect your privacy while enhancing your user experience, please contact us at support@queuems.com.
At QueueMS, safeguarding the privacy and security of your personal data is our top priority. We employ a variety of security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction and ensure that you have control over your personal information.
4.1 Security Measures
Encryption: We use strong encryption technologies to protect data transmitted to and from our website and App. This includes the use of Secure Socket Layer (SSL) technology for data in transit, ensuring that your sensitive information is securely encrypted.
Secure Servers: Our services are hosted on secure servers equipped with the latest security protocols. These servers are regularly updated and patched to protect against known vulnerabilities.
Access Control: We implement strict access controls to ensure that only authorized personnel have access to your personal data. Employees who have access to your information are trained on data protection practices and are required to keep the information confidential.
Regular Audits: Our systems undergo regular security audits and continuous monitoring to identify and address potential security threats quickly.
4.2 Users’ Data Protection and Safety Rights
QueueMS is committed to upholding your data protection rights as outlined by applicable privacy laws, including GDPR and CCPA:
Right to Access and Information: You have the right to access your personal data and be informed about how we collect and use it.
Right to Rectification and Erasure: You can have your data updated, corrected, or deleted if you believe it is incorrect or no longer necessary for the purposes for which it was collected.
Right to Object and Restrict Processing: You have the right to object to our processing of your personal data and ask for restriction of processing.
Right to Data Portability: You can request the transfer of your personal data to another data controller.
Right to Withdraw Consent: At any time, you may withdraw your consent for us to process your personal data. Upon withdrawal, we will cease processing your data unless we have other legal grounds to continue.
For verification purposes and to protect the integrity of your data, these rights can be exercised only when your identity has been confirmed through your account credentials.
4.3 Updating and Amendment of Information
If you need to update, amend, or delete your personal information, or if you have any questions about how we handle your data, please contact us at support@queuems.com. We are dedicated to providing transparency and control over your personal information.
4.4 Withdrawal of Consent
You may withdraw any consent given to QueueMS at any time by accessing the settings menu on our website or App, or by contacting us directly at the provided support email. Upon receiving your withdrawal request, we will process it promptly and cease any further processing of your data unless it is required by law or necessary for legal protection purposes.
4.5 Data Breach Response
In the unlikely event of a data breach, we are prepared to act swiftly to mitigate any potential damage. Our response includes notifying affected individuals and relevant authorities, investigating the breach, and taking necessary remedial actions to prevent future occurrences.
4.6 Commitment to Ongoing Improvement
We continually assess and update our security practices to adapt to new challenges and the evolving landscape of data protection. This commitment ensures that our security measures are robust and effective, providing you with peace of mind regarding the safety of your personal data.
At QueueMS, we are committed to only retaining your personal information for as long as necessary to fulfill the purposes for which it was collected. This includes providing you with our services through both our website and the QueueMS app, complying with our legal obligations, resolving disputes, and enforcing our agreements.
5.1 Duration of Data Retention
Service Provision: We retain personal data as long as you maintain an active account with us or as needed to provide you with our services. This includes data used to manage your account, to facilitate billing and payments, and to offer customer support.
Compliance and Legal Obligations: Certain types of data may be retained for longer periods as required by law, such as for tax, accounting, or other legal requirements. In these cases, your data will be kept for the periods mandated by relevant laws.
Analytical and Marketing Purposes: We may retain data for analytical purposes and to enhance the functionality of our services. This data is generally anonymized or aggregated to ensure that it does not identify you personally. We also retain information for marketing purposes, subject to your consent and our marketing policies.
5.2 Criteria for Data Retention
We evaluate the necessity to retain personal data based on the following criteria:
Necessity for the provision of services: We keep data that is necessary for the administration and operation of your account and the delivery of our services to you.
Legal Requirements: Data that we are legally required to keep for a set period of time will be retained according to the applicable laws.
Consent: For data processed on the basis of consent, we retain data for as long as we have your consent to do so.
5.3 Data Deletion
When we no longer have a legitimate business reason to process your personal information, or upon your request to delete your data, we will either permanently delete or anonymize your information so that it can no longer be associated with you, except to the extent necessary to comply with our legal obligations or to resolve disputes and enforce our agreements.
5.4 Review and Update of Retention Policies
QueueMS regularly reviews its data retention policies to ensure they comply with applicable laws and are aligned with industry best practices. This ongoing review helps us ensure that your data is not kept longer than necessary and is securely disposed of when it no longer serves a legitimate business purpose.
At QueueMS, we are committed to protecting your privacy. We only share your personal information under specific circumstances as outlined below. This ensures that our practices are transparent and compliant with applicable data protection laws.
6.1 Legal and Regulatory Requirements
We may disclose your personal data when required by law or by a court of law or other legal or regulatory authority. Such disclosure will only occur when we are legally obligated to do so and will be conducted in full compliance with the law.
6.2 Business Transfers
In the event that QueueMS is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal data may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
6.3 International Transfers of Data
Given that our operations are global, your personal data may be transferred to—and maintained on—computers located outside of your state, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We ensure that such transfers comply with all applicable laws and that the data is protected to the same standard as it would be in your home country.
6.4 Sharing with Service Providers and Partners
We share information with third-party service providers and partners to help us provide our services. These providers and partners include, but are not limited to:
Cloud Storage Providers: Such as Amazon Web Services, which hosts our data and infrastructure.
Payment Processors: Such as Stripe, to facilitate transactions made through our App or website.
Marketing and Analytics Partners: To assist us in marketing our services and understanding how our services are used.
All service providers and partners are contractually obligated to protect your data and only use it in ways that are necessary for the services they provide.
6.5 Aggregated or Anonymized Information
We may share aggregated or anonymized information that cannot reasonably be used to identify you. This data may be used to develop content and services that hope to benefit our user community, such as statistical reports and market research.
6.6 With Your Consent
Apart from the reasons listed above, we may share your data with additional parties if we have explicitly obtained your consent to do so. You have the right to withdraw your consent at any time.
QueueMS utilizes a variety of third-party services to enhance and facilitate the operation of our website and app. This section outlines our use of these services and our policies regarding third-party links and platforms.
7.1 Use of Third-Party Services
To provide a robust and scalable service, we engage with several third-party platforms, such as:
Cloud Services: Amazon Web Services (AWS) and other web hosting providers that host our database and applications.
Analytics Services: Google Analytics and other tools that help us measure traffic and usage trends for our service. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the service.
These third-party services are crucial for the performance, reliability, and enhancement of our features. They are carefully chosen and reviewed to ensure they meet high standards of security and privacy.
7.2 Links to Other Sites
Our website and app may contain links to other websites not operated or controlled by QueueMS (the "Third Party Sites"). These links are provided as a convenience or to provide additional information. We do not endorse, guarantee, or make any representations regarding the security, quality, or reliability of these sites, including their privacy practices.
If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. QueueMS is not responsible for the privacy or content practices of any third parties.
7.3 Changes to Third-Party Services
Our relationships with third-party service providers are subject to change. We may switch providers to better meet our needs and those of our users or if we believe alternatives offer improved services. When we change providers, we strive to ensure that there are no disruptions to our services and that the privacy and security of your data are maintained.
7.4 Sharing Data with Third Parties
We only share your personal data with third-party service providers to the extent necessary for them to provide their services. We do not sell, lease, or otherwise provide your personal information to third parties for marketing purposes without your explicit consent. Any data shared is governed by strict confidentiality agreements and is subject to the principles outlined in this Privacy Policy.
7.5 Third-Party Tracking
We use third-party tracking services to monitor our services and improve user experience. These services collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps. This information is used to analyze trends, administer the site, and gather demographic information about our user base as a whole.
QueueMS is committed to complying with the California Consumer Privacy Act (CCPA) and respects the privacy rights of our users. This section outlines the rights afforded to California residents under the CCPA and how these rights are implemented within our operations for both our website and app.
8.1 User Rights Under the CCPA
QueueMS recognizes the following rights for California residents:
The Right to Know: You have the right to request and receive disclosure of the specific pieces and categories of personal information that we have collected about you over the past 12 months. You also have the right to know the sources from which the information was collected, the purposes for which we collected or sold the information, and the third parties with whom we shared the information.
The Right to Delete Information: You have the right to request the deletion of your personal information collected by us, subject to certain exceptions as provided by the CCPA.
The Right to Opt-Out: You have the right to direct us not to sell your personal information. While QueueMS does not sell personal information in the traditional sense, we provide you with the ability to opt-out of any sale-like processes, such as those involving third-party marketing or data analytics.
The Right to Data Portability: Upon your request, we will provide you with an electronic file of your personal data that we have collected and stored, allowing you to transfer your data to another service.
The Right to Non-Discrimination: You have the right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA. This means we will not deny you goods or services, charge you different prices or rates for goods or services, provide a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
8.2 Exercising Your Rights
To exercise any of these rights, please contact us via the following methods:
Email: support@queuems.com
Through the App/Website: Access your account settings and follow the instructions for submitting a data request.
QueueMS will respond to verified requests within the timeframe prescribed by CCPA regulations (generally within 45 days). If more time is required, we will inform you of the reason and extension period in writing.
8.3 Changes to CCPA Compliance
We may update our privacy practices and this section from time to time as regulatory changes occur and new compliance measures are introduced. We will notify you of significant changes through our services or through other means, such as email.
QueueMS respects your preferences concerning how we communicate with you. We understand that not every user might want to receive ongoing email communications. This section details your rights regarding opting out of our email lists and how to exercise these rights.
9.1 Opting Out of Email Communications
You have complete control over whether you receive email communications from us. Here’s how you can opt-out:
Unsubscribe Link: Every email we send contains an "unsubscribe" link at the bottom of the message. Clicking this link will automatically remove you from the specific email list, and you will no longer receive emails from that list.
Email Us: If you have issues with the unsubscribe link or prefer a more direct approach, you can email us at support@queuems.com with your request to be removed from our email list. Please include your email address and specify if there are particular types of communications from which you wish to be removed.
9.2 Commitment to User Preferences
Upon receiving your request to opt-out, we will process your unsubscribe request as quickly as possible. Please note that it may take up to 10 business days for your opt-out to take effect. During this period, you may still receive emails that had been previously scheduled before we received your request.
9.3 Administrative Communications
Please be aware that even if you opt out of receiving marketing or promotional emails, we may still send you important administrative messages related to your account, our ongoing business relations, or transactions. These communications are necessary to ensure you can fully utilize our services without interruption.
9.4 Changes to Opt-Out Procedures
QueueMS may update this opt-out policy to reflect changes in regulatory requirements or in our procedures. We will notify you of significant changes through updates to our Privacy Policy and other communication methods.
QueueMS respects your privacy rights, including your right to delete your personal data that we have collected. This section provides detailed instructions on how you can delete your information and under what circumstances we might be required to retain certain data.
10.1 How to Delete Your Personal Data
Direct Deletion via User Account: If you have an account with QueueMS, you can delete specific data directly from within your account settings. After logging into your account, you will find options to delete or modify your personal information. This method provides the quickest and most direct way to manage your data.
Request Assistance for Deletion: If you cannot delete your data directly or prefer personal assistance, you may contact us at support@queuems.com. Please specify the data you wish to delete, and we will process your request in accordance with our privacy policy and applicable law.
10.2 Legal Limitations and Obligations:
Please be aware that in some instances, we are legally obligated to retain certain personal information. For example, we may need to keep information for tax, legal reporting, or auditing obligations. In such cases, your data will be kept securely and only for as long as is required by the legal obligations.
10.3 Retention of De-identified Data
After the deletion of your personal data, QueueMS may not immediately or completely remove all residual copies from our active servers and may not remove data from our backup systems. Such residual data will be de-identified and securely stored until it is permanently erased.
10.4 Impact of Deletion
Deleting your personal data or your account may limit your ability to access certain services provided by QueueMS, and it may prevent you from using services that require personal data for functionality. Please consider the implications of deletion before submitting your request.
10.5 Requests and Inquiries
For any requests related to the deletion of your personal data, or if you have inquiries about how we process your data, please contact us via the email provided. We aim to respond to all requests promptly and to provide clear information about our data processing practices.
QueueMS is committed to protecting the privacy of children who access and use our services. This section outlines our practices regarding the collection, use, and disclosure of personal information from children under the age of 13.
11.1 Children Under the Age of 13
Our website and app are not designed for children under the age of 13, and we do not intentionally collect personally identifiable information from children within this age group. If we become aware that a child under 13 has provided us with personal data without parental consent, we will take steps to remove such information from our servers and ensure that any further data collection complies with applicable laws.
11.2 Parental Consent
If our service requires the collection of personal information from children under the age of 13, we will obtain parental consent before we collect, use, or disclose the information about the child. This complies with the requirements of COPPA in the U.S., ensuring that parents have control over what information is collected from their young children online.
11.3 Reporting by Parents or Guardians
Parents or guardians who believe that their child has provided personal information to our service without their consent should contact us immediately at support@queuems.com. We will work swiftly to verify the information, remove it from our servers, and make any necessary changes to enhance the protection of children's privacy.
11.4 Legal Basis for Processing Children’s Information
In jurisdictions that require a legal basis for processing information from children under the age of 13, such as the EU under the GDPR, we will obtain the necessary parental consent before we collect any personal data from children. This includes ensuring that the consent is given or authorized by the holder of parental responsibility over the child.
11.5 Changes to Children’s Privacy Practices
QueueMS may update its practices regarding children’s privacy in response to new legal requirements and best practices. Any significant changes to how we handle children’s data will be communicated through updates to this Privacy Policy and other direct forms of communication to users.
QueueMS operates globally, which means that your personal data may be processed, stored, and transferred to locations outside your home country, including places where data protection laws might differ from those in your jurisdiction. This section explains our practices and measures regarding the international transfer of personal data.
12.1 Data Transfer Practices
Location of Processing: Your personal information is processed at QueueMS's operating offices and any other places where the parties involved in the processing are located. This includes our servers located in the United States and other countries where we engage service providers or partners.
Cross-Border Data Transfers: The information we collect may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction. For example, if you are located in the European Union, data may be transferred to and processed in the United States or other locations where our servers or service providers are located.
12.2 Consent and Agreement to Transfer
By using QueueMS’s services and providing us with your personal data, you consent to this transfer, processing, and storage of your information in other countries as mentioned above, particularly outside of the European Economic Area (EEA). Your agreement to the terms of this Privacy Policy followed by your submission of such information represents your consent to that transfer.
12.3 Ensuring Data Security in Transfers
QueueMS is committed to ensuring that your data is securely and fairly processed no matter where the data resides. To that end, we take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy. We implement the following measures:
Adequate Protection: We transfer personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or other relevant bodies.
Standard Contractual Clauses: For transfers to countries without adequate protections, we use appropriate safeguards such as the European Commission’s Standard Contractual Clauses or similar agreements that ensure legal and secure data handling practices.
Corporate Policies: Our internal policies and procedures are designed to maintain the highest standards of data protection across all our operations, regardless of location.
12.4 Changes to Data Transfer Practices
We may update our data transfer practices as regulatory environments evolve and new legal requirements come into effect. Any significant changes in how we transfer personal data will be communicated through updates to this Privacy Policy and, where appropriate, through other communication channels with our users.
QueueMS values your privacy and aims to be transparent about the types of information we collect when you use our app. This section details the information we gather through our application and how it contributes to enhancing and personalizing your experience.
13.1 Types of Data Collected
Device Information: Upon installation and use of our application, we generate a random ID for your device which is sent to our systems. This ID is crucial for linking your device with the TV app to display the queue system, helping to provide a personalized experience without directly identifying you.
13.2 How We Use This Information
To Enhance Functionality: The random device ID enables us to recognize your device and associate it with your session in our queue management system, ensuring that your interactions with the service are smooth and personalized.
To Improve Our Service: We analyze general usage patterns based on aggregated data from all users to make informed decisions on how to improve the application's functionality and user interface.
13.3 Storage of Information
On Our Servers: The random device ID and any operational data collected by the app are stored securely on our servers or those of our service providers. This information is managed in accordance with our stringent security protocols to ensure privacy and security.
Control Over Your Information
QueueMS is dedicated to providing you with control over your personal information. Since our app is designed primarily to display queue and business information without settings for direct user data management, here are the ways you can manage and delete your data:
Deleting Data via the Website: If you wish to manage or delete your data, including the random device ID stored on the TV app, you can do so through our website. Visit the account settings on https://queuems.com, where you can request the deletion or modification of your data.
Uninstalling the App: Uninstalling the app from your device will disassociate your device from any active sessions but will not remove the random device ID or other data stored in the TV app's local storage. To completely remove all associated data, please use the website as described above.
Local Storage on TV App: The random device ID and other session-specific data are stored locally on the TV app to maintain functionality. If you wish to remove this data, you would need to clear the local storage on your TV or device where the app is installed.
Request for Data Deletion: If you have any difficulties or need assistance with deleting your data, please contact our support team at support@queuems.com. We are here to help ensure that your data is managed according to your preferences.
Security Measures: We implement robust security measures to protect the data collected and stored by our app and TV application. These include encryption and secure data transmission protocols to prevent unauthorized access and ensure the integrity and confidentiality of your personal information.
At QueueMS, we are committed to transparency and open communication with our users. If you have any questions, concerns, remarks, or feedback regarding our Privacy Policy or any other aspects of our services, please do not hesitate to reach out to us.
Email: For any inquiries, you can email us at support@queuems.com. This is the best way to reach us for detailed questions or issues concerning your data, our privacy practices, or any other aspect of our services. We strive to respond to all inquiries promptly.
15.1 Other Ways to Reach Out
While email is the primary method for support and inquiries, additional contact methods will be provided through our website and app for specific service-related concerns or urgent matters.
15.2 Feedback
Your feedback is invaluable to us as it helps us improve our services. We encourage you to provide feedback regarding our privacy practices or any other parts of our service. We are dedicated to continuously improving and tailoring our services to meet your needs better.